Friday, July 26, 2019

Why don't dental nurses ever speak to patients


It may be the strategy of the individual dentist. Staff in my practice converse w/ patients to put them at ease and because the assistant needs patient cooperation for some procedures the staff does. The more the staff can do the easier it is on the dentist. At the same time this can be risky because contradictions happen; patients can like the dentist but complain about staff and leave the practice and worse go on social media and vent their complaint. Some dentists have very successful practices built by making sure their staff stays focused and limits undesirable consequences of a talkative staff. The relationship there is clearly between the dentist and the patient. To conclude: it varies on the management style of the dentist and I left out the status/persona of patient clientele.

Refer: Michael Starkey



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