It may be
the strategy of the individual dentist. Staff in my practice converse w/
patients to put them at ease and because the assistant needs patient
cooperation for some procedures the staff does. The more the staff can do the
easier it is on the dentist. At the same time this can be risky because
contradictions happen; patients can like the dentist but complain about staff
and leave the practice and worse go on social media and vent their complaint.
Some dentists have very successful practices built by making sure their staff
stays focused and limits undesirable consequences of a talkative staff. The
relationship there is clearly between the dentist and the patient. To conclude:
it varies on the management style of the dentist and I left out the status/persona
of patient clientele.
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